Privacy Policy
This privacy policy explains how Melis Home SRL collects, uses and protects your personal data when you use our websites and online stores.
1. Data collected
Depending on your use of our services, we may process, in particular, the following categories of data:
- Account information (name, surname, email address)
- Delivery and billing information
- Order details (products purchased, amounts, references)
- Payment information processed by specialized payment providers
- Browsing data (pages viewed, language, device used, technical and statistical cookies)
2. Purposes of the processing
The data is used for:
- process and deliver your orders,
- manage your customer account,
- to respond to your customer service requests,
- to improve our products, our services and the ergonomics of the site,
- to comply with our legal and accounting obligations.
3. Cookies and measurement tools
Our website may use technical cookies necessary for the operation of the online store, as well as statistical cookies to understand website usage and improve the user experience. Depending on your browser, you can manage or disable certain cookies.
4. Data sharing
Personal data may be shared with:
- logistics providers and carriers for delivery,
- payment providers for the secure processing of transactions,
- e-commerce platforms or marketplaces when you place an order through these services,
- technical consultants and service providers acting on behalf of Melis Home SRL.
We do not resell your personal data.
5. Shelf life
The data is kept for a period proportionate to the purposes pursued and to legal requirements, in particular in matters of accounting, warranty and after-sales service.
6. Your rights
In accordance with applicable legislation, you may have certain rights over your personal data, such as the right of access, rectification or erasure, as well as, in some cases, the right to limit or object to processing.
7. Contact
For any questions relating to the protection of your personal data or to exercise your rights, you can contact us:
Melis Home SRL
17B RUE JEAN JAURES
6060 Gilly
Belgium
Email: info@melishome.be